At Cawayi Kennel, achieving 100% customer satisfaction is our top priority. That's why we've decided to include a free 1 year guarantee with every order that is placed on our site, regardless of order value or quantity.
This means that if your item breaks as a result of poor quality within one year of purchase, we will send you a replacement completely free of charge.
Please see below to check if you are eligible to claim our 1 year guarantee:
You are eligible to claim our 1 year guarantee if...
- Your product has broken unexpectedly and without an obvious reason or cause.
- You have followed all safety instructions and user guidance included in the user manual that you received with your order.
- You have just received your item and it doesn't work.
- You can provide proof of purchase - full name, order number, email address etc.
You ARE NOT eligible to claim our 1 year guarantee if...
- You have used the product carelessly and incorrectly (according to the user manual).
- You have accidentally damaged the product.
- You have purposefully damaged the product.
- You cannot provide proof of purchase - full name, order number, email address etc.
Submit A Guarantee Claim Request
If you think you're eligible and would like to submit a guarantee claim request, please choose one of the following options:
Contact us via email.
Fill out the form and receive a reply within 24 hours.