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Free 15-Day Returns

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    Refund policy

    We have a 15-day return policy, which means you have 15 days (on top of the on-time delivery date) after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@cawayikennel.com with your order number and please include photos of your items you wish to return.

    If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You have 5 days to return the item to the nearest accepted Local Post Office, we will notify you of the cutoff return date for returning the items via post.

    Once an order is dispatched, and you wish to change your mind or cancel your order, please contact us to discuss. 

    Once we receive and inspect your return, we will issue a full refund back to the original method of payment unless discussed and agreed to otherwise.


    Return items locally and easily:

    1) Get the return shipping label
    2) Take your package to the nearest accepted postal drop off point
    3) Wait for our local warehouse to confirm receipt of your returned package

    Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

    Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

    Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address.

    Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

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