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    Guarantee

    At Cawayi Kennel, achieving 100% customer satisfaction is our top priority. That's why we've decided to include a free 1 year guarantee with every order that is placed on our site, regardless of order value or quantity.

    This means that if your item breaks as a result of poor quality within one year of purchase, we will send you a replacement completely free of charge.

    Please see below to check if you are eligible to claim our 1 year guarantee:


    You are eligible to claim our 1 year guarantee if...

    • Your product has broken unexpectedly and without an obvious reason or cause.
    • You have followed all safety instructions and user guidance included in the user manual that you received with your order.
    • You have just received your item and it doesn't work.
    • You can provide proof of purchase - full name, order number, email address etc.

    You ARE NOT eligible to claim our 1 year guarantee if...

    • You have used the product carelessly and incorrectly (according to the user manual).
    • You have accidentally damaged the product.
    • You have purposefully damaged the product.
    • You cannot provide proof of purchase - full name, order number, email address etc.

    Submit A Guarantee Claim Request

    If you think you're eligible and would like to submit a guarantee claim request, please choose one of the following options:

    Email Us

    Contact us via email.
    Fill out the form and receive a reply within 24 hours.

    contact@cawayikennel.com

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